Savio's role as an Key Account Manager on the Air New Zealand account
With a background in Hotels and Restaurants, Savio joined Compass Group Australia in December 2013 as Unit Manager for a new café venture within the flagship Coles Broadway supermarket in Sydney. This was an important new retail venture for Compass locally and a great opportunity to take learnings from Compass UK which runs cafes for a number of big retailers including Homebase, OUTFIT, Mothercare and Garsons.
Savio’s great people skills and focus on customer service paid dividends with the café doing great business. When Compass was asked to open further cafes in Coles stores Savio became an important part of the team, mobilising cafes around the country.
In 2015 Compass won new accounts with Mars and Nestle to fitout and operate staff cafes at regional manufacturing plants in NSW. Savio’s experience proved invaluable and he worked alongside State Operations Managers in the deployment of these important new contracts. Borrowing from ESS experience (mining and remote sector), Savio led the development of fresh and nutritious new menus for the cafes which were well received by the workers.
In September 2015 Savio was appointed Key Account Manager for the Air New Zealand airport lounges in Brisbane, Sydney and Melbourne.
Savio’s appointment coincided with a major lounge refurbishment program starting with the flagship Tier One Sydney lounge and subsequent re launch of the Brisbane lounge. Savio has enjoyed great success in this new leadership role with the Sydney Air New Zealand lounge rating No 1 for customer service for 5 months in a row, against 12 other Star Alliance lounges.
This achievement is a credit to Savio who, when he took on the role of Key Account Manager, inherited an established team that had worked together for many years.
"I encourage everyone to engage with customers, say Kiaora, and take pride in our great service and the premium quality food and beverage we offer."
“At each lounge I like to spend time on the floor, helping out with coffees or behind the servery. This is the best way to get to know everyone and create a culture where staff feel empowered to challenge old ways and strive for excellence. Reward and recognition is so important within a team. I have introduced an Employee of the Month program and we really enjoy celebrating everyone’s achievements”, Savio said.
“Compass also runs the First Class Etihad lounge at Sydney airport and I work in tandem with that Account Manager. We are there for each other, sharing ideas and helping out with staff when rosters are under pressure so we don’t need to use Agency staff. Having this assistance and the support of Area Management is one of the benefits of working for a big well-resourced company like Compass”, Savio said.